Retail Operations Manager
Luxasia, Vietnam
Job Description
LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.
Why Join Us?
At LUXASIA, we believe there is beauty within every talent that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?
Position Purpose:
To step change our Retail Operations Strategy and Execution with end state in mind to get our Beauty Influencer or Beauty Consultant to be recognized as the best in class. He/ She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.
Key Responsibilities:
- Understanding the regional market needs and analyzing these data to devise and implement necessary procedures. Seek to apply and relevant innovation where necessary
- Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management amp; development
- Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and allocation of the space and location
- Develop mid- and long-term strategies in order to achieve growth projections
- Develop sales strategies for the region in both retail stores and digital channels
- Manage all regional retail-related projects across the region to establish retail operations excellence
- Formulating retail policies to accentuate the customer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
- Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive
- Accountability of the retail partnership to optimize inventory improve processes and effectiveness within this side of the business
- Working with stakeholders to establish excellent retail processes which are efficient and customer centric.
- Ensuring all projects and policies confirm to Brand Value and local regulations. Collaborate with other division of the company to ensure Brand Value is upheld
- Analyze and review store management team and Retail team's performance for career growth and succession planning.
- Identifying and communicating sales driver opportunities with marketing and merchandising teams
- Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events.
- Manage, supervise and coach Retail Store Managers in recruiting, hiring and training of Retail Supervisors and CEOs.
- Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures.
- Lead Mystery Shopping Programs in market to ensure high quality retail experience for our consumers.
- Be a strong partner to our Trainers to co-develop a holistic training curriculum to build CEO capabilities to achieve their goals.
- Develop strong partnerships with real partners management and negotiate best opportunities
Requirements
- 5 to 8 years of experience in similar position in the Beauty and Cosmetics industry
- Rich knowledge of Sales amp; Retail Operations is a must, experience in Beauty/Skincare/Prestige brands
- Strong people management