Service Management Senior Executive (South) - Aircon Business

Service Management Senior Executive (South) - Aircon Business
Samsung, Vietnam

Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As Described in Job Ad
Total Vacancies
1 Job
Posted on
Mar 9, 2021
Last Date
Apr 9, 2021
Location(s)

Job Description

Position Summary

1. Provides best service to customer by improving service centers fields.
2. Secures service competitiveness by improving KPIs and by supporting issues of service centers.
3. Promote service differentiation by discovering best practices and propagating those practices to other service centers.

Role and Responsibilities

1. [Improving service center fields] Make a visiting schedule for each service center and visit and improve the field based on a checklist.

2. [Supporting to solve issues] Analyze issues for each service center based on the visiting results and support to implement an improvement measure for each issue.

3. [Index management] Analyze an index for each service center. Analyze why there is a weakness and resolve the issue.

4. [Managing best practices] Organize best practices of a service center and apply them to increase operational efficiency by propagating them to other centers.

Job Specification

Skills and Qualifications

• Learns to use professional concepts. Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope. Follows standard practices and procedures

• Normally receives detailed instructions on all work

• Typical entry point for university graduate

Job Rewards and Benefits

Samsung

Electrical/Electronic Manufacturing - Suwon, South Korea
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