Service Management Senior Executive (North) - Aircon Business
Samsung, Vietnam
Job Description
Position Summary
1. Provides best service to customer by improving service centers fields.
2. Secures service competitiveness by improving KPIs and by supporting issues of service centers.
3. Promote service differentiation by discovering best practices and propagating those practices to other service centers.
Role and Responsibilities
1. [Improving service center fields] Make a visiting schedule for each service center and visit and improve the field based on a checklist.
2. [Supporting to solve issues] Analyze issues for each service center based on the visiting results and support to implement an improvement measure for each issue.
3. [Index management] Analyze an index for each service center. Analyze why there is a weakness and resolve the issue.
4. [Managing best practices] Organize best practices of a service center and apply them to increase operational efficiency by propagating them to other centers.
Job Specification
Skills and Qualifications
• Develops professional expertise by complying with company policies and procedures
• Works on problems of moderate scope where analyzing situations or data requires a review on various factors
• Exercises judgment within defined procedures and practices to determine appropriate action
• Normally receives general instructions on routine work with detailed instructions on new projects or assignments
• Generally requires a bachelor's degree with a minimum 2 years related experience.