Furniture Manufacturing Quality Lead
Article, Vietnam
Job Description
Hey there, we’re Article. We’re a digital-first furniture brand that’s working to make everyday living better by providing an easy way for people to furnish their space. We don’t have brick and mortar stores, so we’re able to deliver better value on beautiful, modern furniture. We've ranked as one of Canada’s Fastest-Growing Companies for the last three years, we’re on the hunt for talented, enthusiastic team members who want to solve meaningful problems, in pursuit of being remarkably better for our customers.
We’re looking for a Furniture Manufacturing Quality Lead to build out our quality framework and standards. As an expert in (furniture knowledge) you will take ownership of conducting quality audits of new vendors, developing quality standards, and providing support for escalated issues.
Lead training with the office in Vietnam on test standards, quality requirements, process changes etc, as evolve and mature our quality program.
What you’ll be doing:
- Provide technical support to sourcing and product development teams when structural issues or quality issues are identified on samples or on launched products
- Visit vendors as required to review samples, assess production capabilities and quality systems
- Based on product issue trends, work on projects with relevant stakeholders to to stop customer inquiries from occurring in the first place
- Conduct analysis on quality issues and testing failures to identify and implement preventative measures including but not limited to assessing testing standards and minimum standard requirements
- Continue the development of Article quality standards for all products to ensure consistency of quality across products and vendors
- Support the continued refinement of processes and criteria for inspections and factory audits
- Develop testing protocols for new product types
- Monitor and evaluate quality processes in the field, and identify opportunities for improvement
- Develop training materials for in-person, and online training, and update documentation when standards or requirements change
- Lead training with the office in Vietnam on test standards, quality requirements, process changes etc
- Update quality framework documentation as required when standards change
- Conduct factory quality audits to evaluate quality management systems and production capabilities of new vendors
Requirements
- Excellent written and verbal English skills
- Minimum 5 years experience in the furniture industry. Experience with different types of furniture preferred (indoor, outdoor, decor)
- Previous experience working in a testing lab an asset
- Excellent problem-solving skills
- Experience with training
- Ability to work autonomously with limited supervision/ direction using your best judgment and initiative
- Able to transfer knowledge and train others on technical skills
- Experience auditing and qualifying vendors
Benefits
We want Article to be an amazing place to work, beyond a competitive salary, we provide:
- A team-oriented work environment. Article is lucky to employ a wide range of experts, and seeks to facilitate a culture of mentorship and curiosity. We take on the job learning seriously, and we have a lot of fun doing it.
- State-of-the-art laptops with the tech and tools to easily collaborate while being remote
- Be a part of a fast-growing company and an internationally recognized brand as we expand our operations into Vietnam.
- We want Particles to have a sense of ownership, be truly invested in the long-term interests of the company, we offer stock options after one year of employment
Ready to become a Particle? Apply today. We're excited to meet you.