Product Specialist (Automation Test)
Katalon, Inc., Vietnam
Job Description
As the Product Specialist in Automation testing, you will provide answers to Katalon customers’ technical issues and guide the users to be productive with the Katalon platform.
We are looking for candidates who have experience with Katalon Studio, passionate about automation testing, and comfortable assisting others in resolving problems. You will have the opportunity to collaborate with the engineering team to identify the problems and provide solutions to their inquiries. Your feedback will also help the product team to improve the products. This position will provide working experience on all types of automation projects across different domains to improve your technical skills.
Responsibilities- Handle requests from customers, provide appropriate solutions or alternatives within the time limits, and follow up to ensure resolution
- Coordinate with the development and product team to understand customers’ issues and get them solved
- Consult best practice and work-around if the current product does not meet customers’ requirements
Requirements
- Minimum 2+ years of professional working experience as Test Automation Engineer
- Excellent written and verbal communication
- Capable of performing issue diagnoses remotely and capturing the information for the engineering team to follow up with resolutions
- Customer Service, IT, or technical product support experience is an advantage
- Familiar with CRM and helpdesk systems, such as Zendesk
- Aptitude to learn and understand new and emerging technologies
- Be patient, empathetic, and able to listen to customers for providing excellent service and support
Benefits
Working at Katalon is pretty sweet. There are tons of attractive benefits, perks, and incentives to enjoy. But don’t just take our word for it. Get a better look below!
+ Building large-scale amp; cutting edge products
+ Working amp; Developing with Passionate amp; Talented Teams
+ Attractive Salary and Benefits
+ Flexible working time
+ Annual leave (12 days), Personal leave (06 paid days); Christmas day on 25/12 (01 paid day)
+ Premium health care insurance for you and your loved ones
+ Company trip every summer, annual year-end party, team building, etc
+ In-house entertainment facilities (ping pong, foosball, etc.), refreshments, and snacks.
+ Technical, Soft Skills, and Language Training.
And much more, join us and let yourself explore other fantastic things!