1.1. Develop business and keep retention clients
- Transact and understand the need of customers and search for potential customer.
- Understand features, advantages, disadvantages of the products amp; services as well as competitors’ one.
- Contact with customer and record all customers’ information in the report of customer’s information.
- Planning for week work, month for approval and comply with the approved plans.
- Inspect the premises thoroughly for signs of pests, identify the pest and find out where they are entering the premises
- Complete the Survey Report and the Price in accordance with the approved price list
- Report your findings to the client / prospect, make your proposals for the treatment, describe the benefits of the written service / contract /quotation.
- Ensure the client’s signature on the Service Agreement and finalize the details of work amp; instructions.
- Coordinate with Operations Dept. to complete the service and meet the customers’ requirement.
- Contact clients to ascertain the client’s satisfaction with the services
- Keep close relationship for the retention of clients
- Receive and handle complaints from customers regarding to product quality, delivery time.
- Respond to termination notices amp; follow up the process of contract’s liquidation
- Set up and conduct a regular client visitation amp; Quality audit cycle
- Renegotiate Service agreements, by conducting quality audit / inpection or educating users of the services, and introduction of new services that may be suitable to the client.
- Co-ordinate with FA Dept for debt collection, invoices delivery, payment negotiation in particular for clients within sales zone when required.
1.2. Market research amp; competition activities
- Conduct thorough market segment research of your sales zone
- Regularly recommend constructive ideas in marketing the services and penetrating the target segment
- Monitor competition activities and strategies regularly
- Other tasks as assigned.
For interested candidates, please send your updated CV via email:
Requirements
- College/University Graduated in any field
- Has 1-2 years of working experience in similar position
- Customer service orientation; good negotiation, persuasion and complaints solving skills
- Good communication in English amp; Vietnamese
- Have skills to work independently and team work in a multi tasks
- Be proactive, friendly and hard-working person.