Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.Responsibilities
- Acquisition and Development activity: To ensure Sales Executives utilise the Sales Pipeline for management of all Prospects ensuring that business from new and existing customers is action and successfully negotiated. And to drive FTB (First Time Buyer).
- Productivity: Increase selling time through reducing/minimising time stealers, i.e. inbound service calls, and ensuring selling time is correctly allocated between acquisition, maintenance and development calls.
- Sales Process: To ensure all aspects of the Sales Process are well understood and implemented across the Sales Team and that the regional objectives of both sales force effectiveness and efficiency improvement are achieved
- Sales Automation Tool: Ensure that salesforce.com is updated accurately with Sales activity, Customer detail, Opportunity progress
- Management of Lead Generation:
- Forecasts required lead size for current period- Prioritizes available suspects and assigns to Qualifiers for calls- Liaises with Marketing for planning/execution of lead campaigns
- Management of Multichannel volume
- Assigns MC accounts to qualifiers/higher channels for rank-up- Drives MC volume by planning marketing programs
- Develop a high performance service culture within the sales team- Manage the allocation of appropriate resources and commitment of staff to the achievement of Regional and Country objectives and targets.- Dedicate 70% of working hours into Territory Planning, coaching and joint visit/call.- Perform monthly planning session with all members of the sales team to monitor performance and develop achievable action plan.- Ensure there is a monthly action planned defined for each Sales Executive outcome of territory planning session- Perform regular co-visits/calls with members of the sales team to monitor development of skills and to identify further areas for training and development.Requirements
- 4 years in experiences
- Communication skills, spoken and written (excellent)
- Experience in sales preferably in the ecommerce, logistic or service industry
- Call Centre experience (advantage)
- A progressive and proven track record of sales success.
- Competency
- - Customer Orientation
- - Planning amp; Organizing
- - Decision Making
- - Develop People
- - Building and Lead teams
- - Influencing
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