Senior Customer Development Executive (Ha Noi)
Rentokil Initial, Vietnam

1. Develop business and keep retention clients

• Maintain and develop sales volume;
• Develop new business opportunities from new market segments, existing clients andrenewals;
• Understand features, advantages, disadvantages of the products amp; services as well ascompetitors’ one;
• Contact with customers and record all customers’ information in the report of customer’sinformation;
• Keep close relationship for retention of clients;
• Co-operate with sales admin to prepare contract, service executive form, check listto getcustomers;
• Planning for week work, month for approval and comply with the approved plans;
• Receive and handle complaints from customers regarding to product quality, delivery time,etc;
• Inspect the premises thoroughly for signs of pests, identify the pest and find out where theyare entering the premises.
• Coordinate with Operations Department to complete the service and meet the customers’requirement;
• Contact clients to ascertain the client’s satisfaction with the service;
• Respond to termination notices amp; follow up the process of contact’s liquidation;
• Set up and conduct a regular client visitation cycle;
• Renegotiate service agreements by conducting fresh survey/audit or educating users of theservices, and introduction of new services that be suitable to the client;
• Other tasks are required by Line Manager.

2. Market research amp; competition activities

• Conduct thorough market segment research of your sales zone;
• Regularly recommend constructive ideas in marketing the services and penetrating thetarget segment;
• Monitor competition activities and strategies regularly.2
• Other requested tasks.

Requirements

• College/University graduated in any fields
• More than 5 years working experience in salesB2B
• Familiar with the factory, hospitality sector and already worked in MNC company is appreciated, especially with the FMCG/hospitality industry/chemical industry.
• Has the relationship with QA managers, housekeeping manager, purchasing departments in related organizations is preferred
• Customer service orientation; dynamic, self-motivated, open-minded and result-driven,
  skillful in speaking, presentation, and problem solving skills
• B2B sales skills
• Able to work independently and teamwork in a multi tasks amp; under high pressure
• English ability is preferred, but the result of expanding the market is the most important
• MS ability

Benefits

• Competitive Base Salary upon profile experience amp; qualification
• High Commission Scheme/Bonus + Allowances
• Accidence amp; health insurance coverage
• Career Development, global working environment

Job Rewards and Benefits