We are seeking a highly motivated Key Account Manager (KAM) to support the upcoming operations of Wabi2b in Binh Duong, Vietnam. Within a leading role, the KAM will be working together with the City Manager in organizing and tracking the project, keeping visibility on its development and monitoring results. As a Key Account Manager, you will be the contact point from all sales members to management team, so your communication skills should be excellent.
This individual should be detail-oriented, flexible, a self-starter, and should enjoy working in a fast-paced, remote team environment. Wabi2b is the Wabi solution for the interaction between store owners and wholesalers. Is a web and app tool that allows store owners to purchase all the products they sell in their store in a digital and easiest way. And for the wholesaler is a tool that helps organize/digitize their business and increase their sales.
Responsibilities
1. Daily operations:
- Follow up with Team Leaders on daily tasks
- Report to Commercial Manager/City Managers
- Be a connect point of communicating and executing tasks, up-to-date information from Operations team to Sale team
- Solve daily problems between customers and team members, customers and wholesalers within the allowed authority.
2. Training and Develop Sales team:
- Assist in Recruiting, Training and Orienting new Sale Reps and Team Leaders joining company
- Coach and improve their existing Sale member's productivity by making PIP (performance improvement plan)
- Weekly and monthly evaluate their team's performance based on evaluation form
- Follow up and recommend team member with to Team Leader/Group Leader position when the company opens new recruitment
3. Assist Manager in Sale strategy development:
- Expand the customer base and ensure the company maintains a strong presence in the industry.
- Monitor weekly performance of sales team by each Team Leaders. Motivate employees to reach individual sales goals and encourage the staff to work better, rather than harder
- Be a ''information provider'' to update market news or keep up to date with emerging competitors.
4. Others:
- Conduct weekly meetings with their team to overview weekly performance, inform new update from Ops team, gain feedbacks from team member about Wholesaler (delivery time/ goods quality/ shipper's attitude/etc) and customers (complains, request for new SKUs,...)
- Prepare weekly and monthly report as Manager requested
- Develop knowledge of the products and services being offered. They also need a working knowledge of their industry’s climate and competition to effectively implement the sales strategy.
Requirements
- 2 years proven working experience as a Sales Supervisor or above (with over 20 team members) in MNCs or Ecommerce/Technology companies.
- In-depth knowledge of performance metrics
- Good MS Excel
- Excellent communication and leadership skills. Prefer candidates who can speak English but not a must.
- Organizational and time-management skills
- Decision-making skills
- Degree in Management or training in team leading is a plus
Benefits
- Competitive salary depending on skills and capabilities
- One birthday leave per year
- Comfortable working conditions: Flexible working time
- Good career growth opportunities with interesting and challenging projects English, technical, and soft skills training courses, languages exchanges with HQ team
- PVI healthcare insurance
- Light beverage and food are available all the time in the office
- Outdoor activities with company support: team building, birthday, company trip, etc