Key Account Manager/ HAN
Bollore Logistics Asia Pacific, Vietnam

Job Summary: Ensure Key account satisfaction according to contractual commitment. Grow Bolloré Logistics market share and GM objectives for healthcare, FMCG, industrial and assigned sectors.

Consolidate knowledge on customer:

• Act as Bolloré Logistics main Sales entry point.
• Secure approved/Preferred vendor status from Key account.
• Consolidate and update customer knowledge (decision makers, influencers, volume potential, incumbents, industry challenges/opportunities, strategic expectation) and Bolloré Logistics performances.

Set Goals:

• Develop Bolloré Logistics market share and profitability through customer’s operations across the network.
• Develop and implement the sales action plan by monitoring own actions and those of the dedicated sales team, if any.
• Review Bolloré Logistics performance and quality indicators which have been contracted with customer.

Build action plan:

• Plan and monitor growth with the dedicated network sales team aligned with customers flows.
• Optimize sales awareness and development within network thru CRM.
• Lead direct actions with identified customer’s interlocutors.
• Define operational and pricing procedures and exercise authority over BU’s and agencies to have them applied.
• Plan monthly meeting to pilot growth and sales activities.

Increase share of wallet and achieve GM target:

• Secure locally controlled share of business manages local quotations and win ratio.
• Monitor GM monthly and achieve Locally controlled and Nominated Budget targets.
• Ensure disputes / complains are settled promptly amp; payments are received within credit limit amp; period.
• Ensure constant Value generation towards the customer’s business, through initiatives and projects.

Lead global tender:

• Lead local tenders or local part of regional/global tenders and participate to sign-off with respective MO parties.
• Design and present (delete Global) tenders to customers with supporting BL functions and expertise.
• Call on regional/corporate steering committee to arbitrate financial, sales or operational disputes linked to local or international contract management.

Requirements

• College or University Certificate major in Foreign Trade, Marketing or Business Administration is preferable.
• Vietnamese mother tongue with strong command of English language.
• Strong organizational and management skills.
• Good in communication and negotiation.
• Able to work independently or in group under high pressure.

Job Rewards and Benefits